Baseball Mogul Online Frequently Asked Questions

Please use the following links to find answers to common questions.

If your question is not answered on this page, try looking for an answer in the Baseball Mogul Online community support discussion group, which can be found here. You can also post a question there and see if other users have had similar questions.

If you are still having problems, please send an email from our Support Page and we will try to answer your question as quickly as possible.

Q. How do I Sign Up for Baseball Mogul Online?

A. Click Here to sign up for Baseball Mogul Online

You can sign up for Baseball Mogul Online by clicking the link above, and filling out the form on that page. The form will allow you to create a user account, and will send you an email to verify your email address. You must click the link contained in the email to finalize your account creation. If you do not have access to an email account, please create one before continuing. You can use a free email service like Hotmail or Yahoo! mail if you need to.

After you create a user account, you can log in and you will see the "My Account' page. You have the opportunity to view Baseball Mogul Online WITHOUT having to subscribe. This will give you a chance to see the game in action, and see if there are leagues that you might want to join.

If you like what you see, then go ahead and enter your billing information to become a full-fledged participant in Baseball Mogul Online. If you pay by credit card, your account will be activated immediately. If you pay by check or money order, your account will be activated when we receive your payment.

Q. I can't login. What should I do?

A. Baseball Mogul Online requires that you have cookies enabled on your computer.

To enable cookies:

Internet Explorer 6

Click on Tools in the top toolbar, click on Internet Options in the drop down box, click on the Privacy tab, and select the Medium setting using the slider control.

Internet Explorer 5

Click on Tools in the top toolbar, click on Internet Options in the drop down box, click on the Security tab, select the Internet globe and then click on the Custom Level button. Scroll down the list to Cookies and select Enable for both options available.

Internet Explorer 4

Click on View in the top toolbar, click on Internet Options in the drop down box, click on the Advanced tab, scroll down the list to Security and select 'Always accept cookies'.

Netscape Communicator

Click on Edit in the top toolbar, click on Preferences in the drop down box, click on Advanced in the category window and then select Accept all cookies.

Q. I STILL can't login. What should I do?

On some machines, Internet Explorer accidentally records a "bad cookie" that can over-ride your attempt to login.

One solution is to delete all cookies, however that can be inconvenient since you lose cookies for your other sites.

So first try deleting just the Sports Mogul cookies:

1. Assuming Windows XP or Windows 2000, go to the cookie folder:

C:\Documents and Settings\<username>\Cookies\

(If you are the only user, I think your user folder is named 'Administrator')

2. Delete the Sports Mogul cookie, a file with a name like this: clay@www.sportsmogul[1].txt

If this doesn't work, you should try deleting all cookies:

In Internet Explorer, open 'Internet Options...' from the Tools Menu.

On the 'General Tab', click the button labelled 'Delete Cookies...' (in the Temporary Internet Files section)

Q. How much does Baseball Mogul Online cost?

A. Free Leagues are, as the name implies, free. Premium Leagues require a paid account. Free League reset every week, while Premium Leagues let you build a team over multiple seasons.

Q. Can I see Baseball Mogul Online without entering my credit card information?

A. Yes, sign up for an account and join a Free League.

Q. How do I use the View mode?

A. To use the view mode, click here and follow the instructions to sign up for a username and account. You do NOT need to enter any billing information. After you have your account, you can view a league from your "My Account" page.

Q. How much are the subscription fees for BBMO?

A. On November 1st, we will resume billing for Baseball Mogul Online as a subscription based online game, with fees starting at $4.95 per month.

Subscription fees are as follows:

Category

Monthly Fee

Benefits

Bronze Subscription

$4.95

1 team

Silver Subscription

$9.95

3 teams

Gold Subscription

$14.95

10 teams, and the option to create and be the commissioner of 1 league

Platinum Subscription

$19.95

20 teams, and the option to create and be the commissioner of 3 leagues

Q. Why do you charge a monthly subscription fee, not a league-based subscription fee?

A. Some games charge a separate fee for each league that a user joins. We base our fees on a monthly basis because many of our players like to play in a combination of fast leagues and slow leagues. Monthly pricing allows users the flexibility to join a league that simulates a complete season every week, or a slow league that takes a month to finish a season, without having to pay more money for the fast league. This format also allows users to quit one league and join another without having to pay any additional league fees.

Q. What does it mean to be the commissioner of an online league?

A. When you create a new online league, you get to be the league commissioner. When you are the commissioner you can choose the league name, make it public or private, decide how often the simulation will run, and set other aspects of the league. As commissioner you also have the ability to edit team rosters, change team finances, and have other similar special controls over the game universe.

Q. Can everyone create an online league?

A. No, only users who subscribe at the Gold or Platinum level can create an online league.

Q. How many online leagues can I create?

A. If you are a Platinum subscriber, you can create up to three new online leagues. If you are a Gold subscriber, you can create one new online league. Silver and Bronze subscribers cannot create new leagues.

Q. What options do I have for paying my subscription fees?

A. Subscribers can pay by:

We're sorry -- we can not accept payment by check or money order.

Q. When am I billed for my subscription?

A. Accounts are billed on a monthly basis until the user cancels his account.

Q. If I subscribe today, can I start playing immediately?

A. Yes.

Q. Can I upgrade to a higher subscription level?

A. Yes. Users may elect to upgrade their account to a higher level (Bronze to Silver, Bronze to Gold, or Silver to Gold) at any time. Their account will be billed a pro-rated amount to cover the price increase for the remainder of the current month. Beginning with the next billing cycle, the account will be billed for the full amount of the new subscription.

Example: Bob subscribes to the Bronze package for $4.95 per month. After 15 days, Bob decides he wants to upgrade to the Silver package at $9.95 per month. The monthly fee for the Silver package is $5.00 more than for the Bronze package. Since there are only 15 days left in the month, Bob will be billed for 15 days of upgraded service. This is 15/30 of the $5.00 fee increase, so Bob will be billed for $2.50 more. At the end of the month, Bob will be billed $9.95 for the next month of Silver service.

Q. Can I downgrade to a lower subscription level?

A. Yes. Users may elect to downgrade their account to a lower level (Gold to Silver, Gold to Bronze, or Silver to Bronze). Such changes will take effect immediately. Unfortunately, we are unable to give you credit for the difference in the monthly cost of your account when you downgrade to a lower level.

Q. Why don't I get money back when I downgrade?

A. Unfortunately we must charge users the full amount of the higher-priced account to prevent abuse of the billing system. We currently allow users to upgrade their accounts at any time. If we also allowed them to downgrade their accounts at any time, some users might take advantage of the system by only upgrading their account long enough to manage a team for one evening, then returning to the lower subscription. If we allowed this, they could effectively have a Gold Account while only paying for a Bronze Account.

Q. How do I cancel my Baseball Mogul Online account?

A. While we are always sorry to see players go, we understand that sometimes people don't have the time or inclination to keep playing Baseball Mogul Online. Please follow the instructions below to cancel your account.

1.) Log on to your account with your username and password. This will take you to the "My Account" page.
2.) Click the link for "Update Account Information"
3.) Click the button "Edit Billing Information"
4.) From the "Account Type" Drop-Down box, select "None"
5.) Click the button "Submit Information"
6.) You will be asked to confirm your account cancellation, and will be told what day it will take effect
7.) Click the button "Submit Billing Changes" to confirm the cancellation.

Because Baseball Mogul Online is billed in advance, your account will not be de-activated immediately. Your account will remain open and playable until the end of the current billing cycle. The date at which your account will de-activate is shown in step 6 above, and is also indicated at the top of your Billing Information page (step 4 above).

If you decide to continue playing Baseball Mogul Online, you can follow the instructions above to change your Account Type back to Bronze, Silver, or Gold. If you do this before your account closes, there will be no additional charge for making this change. After the account closing date, you will have to pay the normal one-month subscription fee if you want to re-activate your account.

Thank you for playing Baseball Mogul Online!

Back to the Baseball Mogul Online Main Page

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